In smaller regional communities, frontline staff often manage repeat interactions and highly personal situations. Maintaining safety, professionalism and authority while preserving positive community relationships can be complex.

This practical two-day workshop, delivered by CERT, equips authorised officers and community-facing staff with structured communication techniques and situational safety strategies designed to support confident and professional engagement in challenging circumstances.

Participants will gain practical tools that can be applied immediately in regional operational settings.

Why Send Your Staff?

✔ Increased Staff Safety
Practical strategies to enhance personal safety while working in community-based and regional environments.

✔ Enhanced Confidence & Effectiveness
Build the skills to manage difficult conversations calmly and professionally while achieving compliant outcomes.

✔ Reduced Complaint Escalation
Clear, respectful communication reduces misunderstandings and helps prevent formal complaints or reputational risk.

✔ Stronger Community Trust
Consistent, safe and professional engagement strengthens public confidence in council services — particularly in close-knit regional areas.

Details

Millicent – 26–27 March 2026
Civic Centre, 14 Ridge Terrace Millicent 

Investment
$1,000 Members
$2,000 Non-Members

Places are limited. Early registration is strongly recommended.

Tailoring the Training to Your Context

To ensure the workshop reflects real regional challenges, participants are encouraged to submit anonymised real-life scenarios they would like addressed during the session.

If you are attending, please email your examples to admin@lgapa.gov.au.

These will be shared with CERT to assist in tailoring practical discussions and exercises to local operational environments.

Need More Information?

A printable workshop flyer is available for councils requiring internal approval documentation or for internal distribution.

Download the flyer here: SSTC Flier (LGA).pdf